What if rolling back the upgrade doesn’t do the trick? Problems With App Data If your issue doesn’t get fixed in the coming updates, or you don’t want to wait, you can always go back to a previous version. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version.Īs a result, it’s helpful to keep the old installer files on your computer – such as in a specific folder called “Hue Sync Apps”. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again.Īll you need to do is rollback the version of the Hue Sync app you are using.

So what’s the fix? Rollback Your Version of Hue Some users reported that the app would lose connectivity as often as once every hour. Connectivity is what makes smart tech work, and it needs to be reliable in order for the “smart” part of things to live up to its name. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Here are a few of the most common issues with the Hue Sync app. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Let’s go through some of the most common bugs and how you can fix them quickly and easily. Connectivity Issues With the New Hue Sync Productsīoth the new app and the new physical device have some issues that users are currently working out. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience.Įqually both the new app and the Hue Sync Box have some connectivity issues to wrangle. Users are divided on this particular feature. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Hue uses these connections to create their “surround lighting” experience. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. The last step is to install the new Sync app on your Mac or PC. All you need to do is set up a new entertainment area on your smartphone. The Hue app is the central control for all of your Hue devices on your smartphone. Once those devices are good to go, you’ll need the Hue app. It works like this:įirst you need to have Hue lighting and a Hue bridge setup in your home. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience.

This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box).

The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems.

Philips Hue Sync app on Google Play Store

Hue desktop app mac